Selection and Hiring Process Prime things for Every Organisation

Question: Describe about theSelection and Hiring Process and Prime things for Every Organisation. Answer: Introduction Hiring the employees within the organisation is the prime things for every organisation. To maintain the work environment and work culture suitable for the organisational mission and vision achievement, the management needs to aware about the proper selection and hiring process within the organisation (Arthur, 2001). Zappos is one of the largest online clothing and accessories stores and the organisation mainly focused on the work culture and the values of the organisation. The CEO of the organisation, Mr. Tony also highlighted that to hire the new employees the management of the organisation needs to aware about the companies values and ethics and their main values within the organisation is to create Fun and little weirdness. Recruitment policy for Zappos To recruit the new employees within the organisation, the management of Zappos relies on the referral and different consultancy services that provide most effective candidate for them. The main recruitment policy of Zappos focuses on the hiring the best potential employees in their business process. To help and give confidence to the employees it creates more potential among them for performing well for the organisation (Hunt, 2007). The main policy for the organisation is to provide better customer service and relationship, due to the high competitive market in the online and physical store. Selection and Recruitment Steps of Zappos To select the suitable candidate for their business process, the management of Zappos relies on the following steps in their interview process. At the initial stage of the interview the management conducted a social test for the candidates. By the help of this social test, the management understand how the candidate can be effectual for the companies culture and values after hiring. In this process of the recruitment the management also focuses on the team work of the individuals. To evaluate the candidates behaviour and the performance and to test the culture fit within the organisation, this interview process is quite effective for the organisation. After the social test in their selection process the management of the organisation mainly relies on the Nice Guy test process. To screening the candidate for the ultimate tests, this step is quite helpful for the organisation. To analyse the candidate, the management spend whole day with the candidate and manage to focus on their behav iour and the culture of the individual (Klinvex, O'Connell, Klinvex, 1999). After making hiring decision the management relies on their recruitment process by service test in the business process of Zappos. The main aim of the organisation Zappos is to provide high level of customer care service in their business to make an effective outcome in their competitive market. In their hiring process the management provide on job training session for their candidate. Minimum 4 weeks training session has been provided to look and analyse how the candidate can handle their customer and how they fulfil the needs of the customers. After analysing the on job training session the management of Zappos conducted last stage of their selection which is known as ultimate test process. In this interview stage the candidate is selected on their performance of 4 weeks training and after the successful completion of the training session the individuals paid 3000 dollar. The final hiring of the individua l is depends on their customer meets. If the individual cannot connect with the organisational culture then the individual did not pick for their recruitment process. Assessment of the selection methods By adopting the selection methods for the organisation, it creates more and effective customer relationship in their business. To sustain in the competitive market, Zappos needs to follow their main mission and vision (Yeung, 2011). By focusing on the culture of the candidate, it creates more effective work culture and environment within the organisation and it helps also the co-workers to share their information and data with the others which leads better customer satisfaction for the Zappos. By adopting the effective legal and regulation in their selection process, it creates less inequality within the workplace. Due to the less discrimination in their hiring process on gender, race and other issues it provides effective work outcomes for the organisation. Conclusion From the above study it can be depicts that the organisation Zappos considered a well balanced hiring process, by which they can easily meet the customers need and requirement which leads them a profitable income in their business process. Due to the more focus on the values and the culture within the business, it creates more customer caring responsibility at Zappos. References Arthur, D. (2001). The employee recruitment and retention handbook. New York: AMACOM. Hunt, S. (2007). Hiring success. San Francisco: Wiley. Klinvex, K., O'Connell, M., Klinvex, C. (1999). Hiring great people. New York: McGraw-Hill. Yeung, R. (2011). Successful interviewing and recruitment. London: Kogan Page.